Privacy policy

Our contact details:

Company name:

Hope Walking

Registered Office: Hope Walking, 205 Outgang Ln, Dinnington, Sheffield S25 3QY

Phone number: 07985 038265

Email: hopewalkingjourneys@gmail.com

Web: www.hopewalking.com

The type of information we collect

Most importantly, please be reassured your information will be securely stored and never be sold on to third parties.

We collect and process personal information such as the name and contact details of anyone booking onto or asking for information about any of our holidays, or anyone who has said they are interested in receiving more general information from us about our holidays, such as the newsletter and occasional emails. If you let us know of any particular areas of interest, other requirements or details we will also keep a record of that information.

How we get your personal information and why we have it

This is information you provide to us directly because you are booking or seeking information about one or more of our holidays; or because you are expressing interest more generally in the holidays we offer – for example subscribing to our newsletter or marketing emails, from which you can unsubscribe at any time.

If you contact us to explore or to book a holiday, we use the information you have given us to respond to any questions you raise and to provide and communicate with you about any service you have booked with Hope Walking. We will ask you for feedback – and respond as appropriate - after any holiday you take with us.

If you give appropriate consent, we will also use the information to send you our newsletter and occasional emails about new dates and walks, for example. Our newsletter provider is Mailchimp who have their own privacy policy which is GDPR compliant.

We may include quotes on our website from the feedback we receive from participants in our holidays. Please tell us if you do not wish such quotes to be attributed or if you wish to revoke permission at any time.

Google Analytics

We use Squarespace Analytics to see which pages of the website attract visitors. This does not store any personal data about you beyond your IP address.

Cookies

A cookie is a small piece of text sent to your browser by a website you visit. It helps the site remember information about your visit, which can make it easier to visit the site again and make the site more useful to you. You can set your browser to refuse these cookies.

Social media

Hope Walking uses social media to build and communicate with our community and inform interested walkers. We may invite you to ‘like’ the Hope Walking facebook page and join our facebook group.

If you get in touch with Hope Walking on facebook, we may invite you to connect on Twitter or Instagram and send you a private message on facebook inviting you to sign up to our newsletter.

You are not required to follow our social media accounts or engage with Hope Walking in any way.

What we do with the information and how we store it

Your information is kept in password-protected computer spreadsheets to support the booking and running of any holiday you choose to take with us, and in collated form for our records, and for agreed marketing purposes.

Your name, phone number and the relevant holiday are usually stored on our phone for the period we are actively arranging and providing a holiday to you. We often send photographs of the walk afterwards with your permission and may contact you about other walks this way individually in future. We will delete your details at any time if you let us know you prefer not to be contacted in this way.

Client records will be deleted periodically when we conduct a data review. Your information will never be sold on to third parties.

Your data protection rights

You have rights under data protection law. Please contact us by telephone or email if you want to see the information we hold about you, think any information is inaccurate, or if you have any other concerns. You have the right to request that any personal information be erased, provided it is not needed for any legal requirement or process.

We are registered with the ICO. You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data. Their address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Helpline number: 0303 123 1113