Terms & Conditions

What is included in the holiday, and what is not included

This is set out in the description of each holiday. Please ask for clarification if you are unsure on any aspect.

What to pay and when

When you enquire about booking a Hope Walking journey with us, we will acknowledge your enquiry and send you our bank details to make payment. When we have sufficient numbers to confirm the walk, we will send you the joining arrangements. We are only able to make refunds for cancellations made two weeks before our one day walk events where loss of a booking will not affect viability of minimum numbers. If you are able to identify someone to replace you on that holiday on the same terms as the original booking, we will happily transfer the booking to them at no cost.

All bookings are considered to be provisional until the full payment has been received.

For our longer walking holidays, 50% deposit is required on booking with full payment one month before. Should you need to cancel after that time, if you are able to identify someone to replace you on that holiday on the same terms as the original booking, we will transfer the booking to them at no cost. If any element of the trip is reclaimable from suppliers and we are still at minimum numbers, we will return what balance we can to you.

As a single woman for the past twenty years, our founder Faye struggles with the concept of the ‘single person supplement’. It is a hard fact of life for our accommodation suppliers however, that they need to charge extra for a room with only one guest. We empathise and only pass on the additional charge to us reluctantly in such cases. You are of course welcome to invite a friend to share your room and reduce costs to you both.

Accuracy of information and variation of plans

We try hard to ensure that the information about your holiday on our website is accurate, but we reserve the right to make adjustments and changes if necessary or appropriate.

We cannot take responsibility for any changes to our planned holidays caused by our suppliers or any party we work with or through, but we will make every effort to minimise any variation to the holiday as described. We will contact you in advance if any significant change is required and known, such as change of walk location or standard of accommodation, and you will be able to choose whether to accept the change, switch to a different holiday with us, or cancel with full refund of any costs you have paid us.

Our holidays are all walking experiences and will take place rain, wind or shine. Some details may occasionally need to be varied, for example due to weather forecasts, temporary conditions on the route, or events and experiences on the day. Your walk leader will have the final say on any decisions and changes required on the day.

If the weather conditions are so severe as to render the walk unsafe, your walk leader will alert you to the walk cancellation as soon as possible so please make sure we have your mobile number. All monies you have paid Hope Walking will be refunded in full should we have to cancel.

Kit and fitness

It is important that you come prepared for walking and the expected conditions. Please ensure you always have suitable footwear for the specified terrain, a walking pole on hilly or muddy routes for balance and dress for the forecast weather. A day rucksack with a drink and any medications you need is essential. Any other items you need will be specified on the walk. Please ask if you require additional guidance on what to wear and what to bring with you.

The description of your holiday sets out the general demands the walk will make on you – distance to walk each day, broad pace, general terrain - please ensure this is right for you and within your capabilities. We will be happy to discuss any concerns. It is also important that you let us know if you have any health problems or medical condition that may affect you during the holiday.

Time keeping

If you arrive late for the start of any holiday or walk such that we have to set off without you, we will endeavour to make arrangements for you to catch up with us at some feasible point. Those arrangements will be at your cost and risk, and no refund or compensation will be payable for the part of the schedule which you will miss. Nor will any refund or compensation be paid if it is not possible to agree and make a reasonable arrangement for you to join the group.

Amendment or cancellation by you: if you need to amend your booking, we will make every effort to accommodate this. If you need to cancel your holiday, you can providing you are within the period stipulated on the individual walk.

Amendment or cancellation by us

If we cannot run a holiday because minimum booking numbers have not been reached, we will refund in full any payment you have made within 14 days. If we have to cancel for any other reason we will refund in full any payment you have made to us. We will not compensate you for any additional costs eg for your additional travel and any related accommodation.

Travel insurance: we strongly encourage you to take out your own travel insurance so that you are covered should any relevant risk occur, such as transport delays preventing you from joining the walk on time. You should check that this will include any activities detailed in your holiday description and will cover you should you have to cancel because of Covid infection.

Covid

If you or anyone in your booking group have Covid at the time of your holiday, for the sake of your fellow walkers and guide, you should not take up your place even if you feel well enough. If you are able to identify someone to replace you on that holiday (or to replace another infected person in your group) on the same terms as the original booking, we will transfer the booking to them at no cost.

If you do not have a replacement, and if we are not able to replace you from any waiting list or by any other means, this will be deemed to be cancellation by you and you will need to claim on your own insurance.

If we have to cancel because your guide has Covid, we will make a full refund of your payment to us, but we will not compensate you for any additional costs eg for your additional travel and any related accommodation.